![Employee benefits help to get the best human resources. Business concept. 3d illustration](https://www.phone.com/wp-content/uploads/2024/06/AdobeStock_717512322-768x329.jpeg)
Small business owners have much more on their plates and fewer resources to work with. Sometimes, having less can make it feel like your business is at risk. One of the most significant elements that fall under this category is answering the phone. Successful businesses are always accessible, provide polished and expert communications, and still make time for other operational aspects. The risk of subpar customer service is that 79% of consumers who have a negative phone experience will share that information with their friends and family. An online phone answering service for small businesses can serve a vital function,