Phone.com University – How to Set Up Your Call Forwarding for Unlimited Minutes

When setting up your call forwarding, it’s important understand how your incoming calls are counted against your monthly minute pool. There are two possible scenarios:

• Incoming calls are counted against a monthly shared minute pool amongst all regular extensions on your account.
• Incoming calls are considered unlimited minutes when forwarded to an unlimited extension and are not counted against your shared minute pool.

To dispel how this whole process works, and to also provide a template for taking advantage of your unlimited minute extensions, I have included the steps below which will show you how to forward your calls to your unlimited extension.

Please keep in mind, your calls will not be unlimited unless you specifically forward your Phone.com number to your unlimited extension, and then forward your unlimited extension to your intended destination. If this sounds confusing, here is a simple flow of how your forwarding should be set up:

1. Forward your Phone.com number to your unlimited minutes extension.
2. Forward your unlimited extension to your intended destination, whether that’s an external cell phone number, menu, or just the extension itself with a phone device attached to it.

Let’s walk through both of these steps to understand the process.

Forwarding to Your Unlimited Extension

1. Mouse over Configure and select Manage Numbers.
2. Select Edit for the number you want to forward.
3. Select Edit for Number Action.
4. Create a Forward Call action as your first forwarding step.
5. In the Forward Call settings, enter your unlimited minutes extension in the white box.
6. Select Save Rule Settings.

If the unlimited extension you chose was a phone device or our Communicator softphone, then there are no additional steps to take. Your minutes will now be tracked as unlimited.

However, If you want to forward to an outside line such as a cell phone or land line number, then please follow the steps below.

Forwarding from Your Unlimited Extension

1. Mouse over Configure and select Manage Users & Extensions.
2. Select Edit for the unlimited extension you forwarded to in the steps above.
3. Select Call Handling Rules on the left-side navigation bar under Settings.
4. Create a Forward Call action as your first forwarding step.
5. In the Forward Call settings, enter your cell phone or land line number in the white box.
6. Select Save Rule Settings.

The above setup will forward your calls to an outside line. You can set up additional actions after your Forward Call such as Leave Voicemail as shown in the example above if you want to send callers to your Phone.com voicemail.

That’s it for today, enjoy your unlimited minutes and we’ll see you next Monday!