In a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list. Â Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45.
Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome. Â Follow them along with the other deserving honorees for some fantastic customer service wisdom.