toll-free-transfer

Taking the Mystery out of Your Toll-Free Number Transfer Process

by Derrick Lewis

Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us.

We offer some great benefits for transferring your existing toll-free number to our service, including:

  • Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs.
  • A dedicated number transfer team. We’ve got a dedicated staff that will walk you through the entire process for transferring your number. You’ll know exactly which forms you need to fill out to make the process flow as quick as possible.
  • No downtime. After beginning the number transfer process you can set up your call forwarding immediately. This means when your number transfers over to us your call forwarding will activate automatically with no downtime for your business.

Ready to learn more about the process? Join us for a free 30 minute webinar where we’ll uncover the mystery of the toll-free number transfer process.

You’ll learn how to initiate the number transfer process on your Phone.com account, understand exactly which forms and documentation you’ll need to provide from your previous provider, and how to set up your number forwarding.

How

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Phone.com University

Phone.com University – How to Screen Your Incoming Business Calls

by Derrick Lewis

If you are like many small business owners, then you are probably using Phone.com in tandem with your cell phone that also takes your personal phone calls throughout the day.

Phone.com has a great set of feature selections that will allow you to identify callers that dialed your Phone.com number rather than your personal line. They include:

  • Call Screening: When you answer the call it will announce the caller’s ID, the called number, and the option to press 1 to accept or 2 to reject the call. While you are listening to this announcement the caller hears your selected ring tone.
  • Voice Tag: When you answer the call the voice tag will play that you specify in your settings. For example, if you enter “Business Line” for your voice tag, upon answering the call you will hear “Business Line” and then the call will connect. The caller will not hear this voice tag.
  • Incoming Caller ID: This allows you to display the incoming caller ID as either the caller’s number or the Phone.com number they called.

All of these settings are activated in your Call Handling Rules, which can be found in various locations on your account such as from your phone number settings, extension settings, or menu settings. In the examples below I will be referencing them from the phone number settings.

These instructions assume that you already have your call forwarding settings established. If you do not, please see our guide on How to Forward Your Number.

Activating Call Screening

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Set Call Screening to On.
  6. Set your Ring above number(s) for setting to at least 30 seconds.
  7. Select Save Rule Settings.

screening

Activating Voice Tag

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Enter your desired text in the Voice Tag field.
  6. Select Save Rule Settings.

voicetag

Setting Your Inbound Caller ID

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your Phone.com number.
  3. Select Edit for Number Action.
  4. Next to your Forward Call action, select the Advanced Menu icon (has a green arrow and gear widget).
  5. Choose your desired caller ID in the Caller ID to show me field.
  6. Select Save Rule Settings.

callerID

That covers everything you need to know about screening your business calls! See you next Monday for some more Phone.com knowledge.

Why Generation Y Won’t Answer Your Voice Messages

by Sue Walsh



Why Gen Y'ers won't answer your voice messagesDo you dislike leaving voice messages for friends and colleagues?

You’re not alone, especially if you’re between the ages of 18 and 34. Research shows that millennials, also known as Generation Y, shy away from leaving voicemail, in favor of texting or using services like Facebook Messenger and Snapchat.

Recent articles in the New York Times and on NPR’s All Things Considered suggest that twenty-somethings, raised in a text-friendly culture with unlimited phone access to their friends, just don’t like waiting for the robotic voice instructions to end or that annoying beep. On average, Gen Yers send up to 60 text messages a day. They find texting more immediate and satisfying, and trust it more.

While millennials have been dubbed the “Me” generation, when it comes to messaging it seems more a matter of pragmatism than entitlement. Texting is simply faster and easier than leaving a message. A “Call me!” text will likely be answered more quickly than a voice message buried on your phone or in your Inbox. And millennials will often call the number that appears on a voicemail notification before listening to the full message. Again, they like to save time.

Growing up with caller ID, millennials may also assume that if a workmate sees their caller name and chooses not to pick up, they do not want to answer. Not answering can seem like a rejection, and having to leave a voice message can feel, to use a Gen Y-ism, lame.

Finally, admit it, you might teach or sell or coach for a living, but we all feel a bit tongue-tied when we leave a voice message. A text message is easily edited.

All in favor of scrapping voicemail shout “yeah!” Unfortunately, most of us work in businesses that span at least a couple generations of workers. And our parents and grandparents still love the sound of our voices on their answering services. Voicemail may one day go the way of the telegram, but until then, we’ll still need to leave a message after the beep from time to time.

A few tips for leaving your voice message? Sit up tall and take a deep breath before beginning. Then say who is calling and leave a short, detailed and friendly message with a smile.

Finally, if you just don’t want to have to log in and listen to all those messages sequentially, use a service like Phone.com’s voicemail-to-text, which sends voice messages to your email or phone to read over a latte!

Wearing Our Warm-and-Fuzzies on the Outside!

by Phone.com

 

You know those mornings when you just don’t want to get out of your PJs? Today, we didn’t have to!

We work hard at Phone.com to ensure our customers are taken care of, and we like to have a giggle or two while we’re doing it. Pajama Day began with a fresh bagel and a cup of OJ as each team member walked into the office. Being cozy in our PJs—especially for those wearing footie onesies—made our day all the more fun and brought the team together!

Phone.com PJ Day 2014

We believe that awesome customer service is an inside job! And if our team is feeling warm and fuzzy, our customers will no doubt feel the love!

basic-schedule-header

Maintaining Your Work/Life Balance with Phone.com’s Scheduling Feature

by Derrick Lewis

One of the most challenging aspects of this technological age is maintaining the healthy divide between your work and life hours. With a multitude of devices within reach at any given moment, it can be challenging to tune out of your business and relax.

Thankfully, with your phone service at Phone.com there’s an easy way to get some rest and relaxation after business hours with our scheduling feature. This feature has some great flexibility, including:

  • Set your schedule hours once and forget it. There’s no need to constantly manage your schedule hours. Set it once, apply it, and enjoy your after business hours silence.
  • Create exceptions for holidays and unexpected meetings. Don’t want to receive calls on all the major holidays? Set them once in your schedule settings. You can also set specific date ranges for unexpected meetings or extended lunches.
  • Configure daily custom schedules for flexible forwarding. If you have multiple employees needing to receive calls at specific times of the day, then you can create specific daily hour schedules for your call forwarding.

It’s time to get some hands on practice with a free 30-minute webinar where we’ll be teaching you how to take advantage of all these great features.

Join us for this great introductory course to business hours scheduling where we’ll show you how to set your schedule hours, activate your schedule in your call forwarding, and set exceptions for your holidays and company meetings.

How

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