AFAR: At the End of the Line for Animal Rights

by Sue Walsh Customer Service Pooch

Customer Service pup Wino, enjoying the green grass at’s Poway offices.

Customer Advocates for Animal Rights (AFAR) came to through our affiliation with, a partnership that gives non-profits one year of free phone service.

Based in Michigan, AFAR’s goal is to advocate on animal-rights issues, educate the public on spaying and neutering, and celebrate the special bond between animals and the people who care for them. Their phone line is used to raise funds and gather support to provide no-kill temporary housing and care for strays.

Director David Farr says has definitely helped move AFAR’s work forward. “As we grow, is there, meeting our needs, often even before we know we need something.”

AFAR uses a customized toll-free number. This feature lets customers pick a number that is easy for callers to remember and dial because it uses letters associated with the organization. For example, AFAR’s donation and support line is 1-866-224-AFAR.

Sancho, our Chief Happiness Officer

Sancho, our Chief Happiness Officer

David says AFAR staff are impressed by the friendly, helpful support they receive from Customer Service. “They always go the extra mile, providing quality service.”

What David doesn’t know, is that at, we love our dogs! From tiny Wino the Dachshund-Beagle pup pictured above to three-year-old Pit Bull Sancho, the hounds rule our Customer Service center.

We wish AFAR every success in protecting and advocating for our furry friends!’s Response to the Shellshock Flaw

by Jeremy Watkin

shellshock2A serious vulnerability in the Unix Bash shell used on Linux systems, Apple OS X machines, routers and older connected (IoT) devices was announced yesterday.

As with the Heartbleed virus earlier this year, our infrastructure team has applied security patches to all systems that use Bash, thereby preventing unauthorized access to our service and your data.

For more information on protecting your own systems, see US-CERT’s alert on Shellshock.

What Do You Need in a VOIP Phone Service?

by Sue Walsh

As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise?

You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable.

Top Reasons for Considering VOIP

Reasons for choosing VOIP

The report highlights the top features, pain points and reasons that business owners are looking to VoIP.

What Do Smaller Businesses Need?

  • 77 percent are looking for a web-based, hosted PBX solution
  • Of the nearly 60 percent of respondents considering VoIP, one third were still using traditional landlines in their businesses
  • Only six percent of those who took the survey were IT specialists, which suggests that good technical support, easy setup, and service reliability will be key to buyers
  • 32 percent identified reliability and scalability as their top reasons for wanting to purchase a new VoIP system

Features were also key! Flexible voicemail options, caller ID, number portability and many others:

Top Requested Phone-Service Features

Top VOIP features

With a shift towards hosted, VOIP-based services, it becomes easier for small businesses to access sophisticated call, conferencing, voicemail and other services, using platforms that were once only available to larger enterprises. VOIP allows your five-person startup to function like an established player!

Getting the Whole Package

To wrap up, it’s clear that small businesses are making the shift from landline to VoIP solutions. Buyers are interested in solutions that are not only reliable, but can scale, allowing them to add users easily and economically as they grow. Also, small businesses may not have IT expertise in house, so they place great importance on easy setup, reliability and effective technical support.

What are you looking for in a phone system and can we help? offers one of the most flexible, people-friendly, economical VOIP services available. Take a look!


How to Save Time Managing Your Account with Presets

by Derrick Lewis

As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why has some great preset features that will save you some valuable time. Presets allow you to:

  • Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly.
  • Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage all of these templates in one location. A unified approach to call management.
  • Let your employees manage their own call forwarding. Because presets can be saved on an extension specific level, your employees can manage their own call forwarding.

Want to learn more about presets? Then join us for a free 30 minute webinar where we’ll be covering all of the methods for setting up presets on your account.

We’ll teach you how to add presets, save your existing call forwarding as presets, and how to activate these templates in your number forwarding. 


Thursday, September 25th 10:30am – 11:00am PST.


Register Now University University – Getting Notifications for Voicemails via Email or Text Message

by Derrick Lewis

Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road.

Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk through how to enable this setting on your account. 

Enabling Voicemail Notifications for Email

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Voicemail Notification Settings section.
  4. Select the checkbox for Send an email notification to
  5. Enter the email addresses you want notifications sent to. Multiple emails can be listed and separated by commas.
  6. Select Save Changes.


Email notifications will attach an audio copy of the voicemail that can be listened to directly from the email.

Enabling Voicemail Notifications for SMS Text Messages

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your chosen extension.
  3. Scroll down to the Voicemail Notifications Settings section.
  4. Select the checkbox for Send a text message (SMS) notification.
  5. Enter your cell phone number
  6. Select Save Changes.


That covers setting up notifications for voicemail, see you next Monday for some more knowledge!