American Family Crisis Ministry: Helping Families Get Back on Their Feet

by Sue Walsh

afcm_banner customer American Family Crisis Ministry is a faith-based organization in Pennsylvania that helps families in dire straits recover and move on.

“We receive calls from families who have nowhere else to turn for help,” says Bruce Norton, Chairman for the non-profit. “With, we are able to route those calls directly to the people who are best able to help.”

In addition to helping callers with immediate financial needs, American Family Crisis Ministry volunteers, who range from money experts to personal and spiritual counsellors, then direct families to government and other partner agencies that can offer longterm help with personal skills, training or job opportunities.

Norton says that services support their organization’s success in clear, measurable ways:

Flexible Call Routing

Not only can American Family Crisis Ministry route callers easily to volunteers who can help them, but our call-handling settings will scale as the ministry does. “As we grow,” says Norton, “we’ll rely on geographical routing, so someone who needs help can get it from a volunteer who is local to them.”

Accessibility and Privacy

Norton also loves the mobile app because it lets him take calls wherever he is. “I can use my personal phone to call someone in need without disclosing my phone number. They see our organization’s main number on caller ID, which allows them to trust the person on the other end of the phone while preserving my privacy.

Deflecting Robocalls

Norton says volunteers have their phone lines set up to filter out telemarketers who are autodialing. These settings have completely eliminated the robocalls that would distract volunteers from their work.

Saving Time and Money

American Family Crisis Ministry has saved tens of thousands of dollars over the years using But Norton says that working with our Customer Service agents has also saved him time.

“When we were with another carrier, I knew that if I had a problem, it would take a day of my time to resolve issues with their agents. The folks go out of their way to help—they are genuinely focused on finding solutions to help me and they are efficient.”


Why Your Business Should Be Using Queues to Forward Calls

by Derrick Arteus

If your business is like any other, then you probably have a customer service or sales team with multiple employees answering the phones throughout the day. If this sounds like you, then it’s time to utilize’s Queues feature so you never have to worry about setting up your call forwarding again. 

Queues have several benefits, including:

  • Routing incoming calls to a specific group of phone numbers. Never worry about having to set up individual forwarding to each employee’s phone number. You can set all your numbers to be dialed once in your queue settings.
  • Queue members are dialed in order. Everyone gets an equal share of your calls with queues. If one of your employees answered the last call, then the queue system will dial the next person listed.
  • Play custom hold music while your callers wait. While customers wait on hold in your queue, you can play a personalized introductory greeting and pleasing hold music.

Now that you have the benefits, how about learning some more?

How Can I Get Started?

Join us for a free 30 minute webinar where we’ll teach you how to start forwarding your calls using our Queues feature.


  • Learn how to create your queue and add add members from your customer service or sales team.
  • Learn how to set your queues intro greeting and set your desired hold music.
  • Learn how to forward your number to your queue and use schedules to route calls to different queues based on the time of day.


Thursday, August 21 10:30 AM – 11:00 AM PST.


Register Now University University – How to Place and Receive Calls from Your Computer

by Derrick Arteus

Our Communicator softphone will turn your already robust computer into a fully-featured phone, with the ability to:

  • Place and receive calls using your number as the caller ID.
  • Manage your extension inbox to view faxes, SMS, and voicemail.
  • Access your extension’s address book to manage your contacts.

Let’s walk through how to set this up on your account.

Adding Your Communicator Extension

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Communicator for the extension type.
  3. Select the checkbox to agree to the licensing terms.
  4. Select Add Communicator.


Downloading the Communicator Softphone

Once you have added your Communicator extension to your account, you’ll then need to download the softphone and install it on your Mac or PC. 

Download communicator

Once that is installed, you’ll need to retrieve your login information within your Communicator extension settings. 

Logging Into Communicator

Please Note: The username and password for Communicator is not the same username and password that you use for your account.

  1. Mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for your Communicator extension.
  3. Select View Login Info.
  4. Make note of your Username and Password.


Receiving Calls on Your Communicator

This process might differ slightly depending on your unique setup. However, the basic foundation can be found in the steps below for you to replicate on your own account.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward to your Communicator.
  3. Select Edit for number action.
  4. On the Call Handling Rules page, change Select Operation to Forward Call.
  5. Enter your Communicator extension in the Forward Call white box.
  6. Select Save Rule Settings.


All calls that dial your number will now be forwarded to your Communicator.

That’s it for today, see you next Monday for some more knowledge!


Is Your Business Losing Money without an International Number?

by Derrick Arteus

Is it time to widen the perspective of your business? You might very well be losing out on your most important customers because they don’t have a way to contact you. It’s easy to keep your perspective in one country, but in this technology age the expansion of business is a global venture, and it’s time for you to expand. 

If you’ve been debating getting an international number for your business, here are some great reasons to do so now:

  • Your best customers might be your international ones. If your product or service is universal in application, then it can be used anywhere by anyone.
  • Most international country rates are inexpensive. With the rise of internet-based phone service comes cheaper international rates. Check out our international rates.
  • offers free landline destination calling to specific countries. You can call Canada, France, Germany, Israel, Italy, Netherlands, and Puerto Rico land line numbers at the same rate as a local domestic call!

If you’re convinced, then we have a great resource to get you started with international numbers. 

How Can I Get Started?

Join us for a free 30 minute webinar where we’ll teach you how to expand your business with’s international numbers. 


  • Learn how to add an international number to your account and start forwarding your calls.
  • Got an existing international number? Find out if you can transfer it to our service.
  • Learn how to start placing and receiving calls with your international number.


Thursday, August 14 10:30 AM – 11:00 AM PST. 


Register Now University University – How to Set Up Your Voicemail

by Derrick Arteus

Every account includes the ability to set up a digital voicemail system with a customized greeting. You can then have your voicemails emailed to you or sent as a text message. No more missing voicemails while you’re out on the road!

To set up your voicemail system, you’ll need to follow several steps:

  1. Add a voicemail greeting to your account.
  2. Attach your voicemail greeting to your extension.
  3. Forward your number to your voicemail.

Let’s walk through each step now. 

Adding a Voicemail Greeting

  1. Mouse over Configure and select Add a Greeting.
  2. Enter a Nickname for your greeting.
  3. Record your greeting with either the Text to Greeting, Record from Phone, or Upload New File option.
  4. Select Save Greeting.


Attaching Your Greeting to Your Extension

  1. Mouse over Configure and select Mange Users & Extensions.
  2. Select Edit for the extension you want to have voicemails left on.
  3. Scroll down to the Voicemail section.
  4. Select your voicemail greeting in the Standard Greeting field.
  5. Select Save Changes.


Forwarding Your Number to Voicemail

This process might differ slightly depending on where you forward calls within your account. In this example, we’ll be forwarding directly to voicemail from our number settings.

  1. Mouse over Configure and select Manage Numbers.
  2. Select Edit for your number.
  3. Select Edit for Number Action.
  4. On the Call Handling Rules page, change Select Operation to Leave Voicemail.
  5. Select Save Rule Settings.


In the above example, we are forwarding calls directly to voicemail. If you want to forward to an outside line or extension first, you’ll need to create a Forward Call action before your Leave Voicemail action.

That’s it for today, see you next Monday for some more knowledge!